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Common Issues

Quick solutions to frequently reported problems

My wager isn't updating

  1. 1Verify you're using the correct affiliate code (SMACK) on Shuffle or Luxdrop
  2. 2Check that your platform username is correctly linked in your profile
  3. 3Wager data syncs periodically — wait a few minutes and refresh
  4. 4If the issue persists after 30 minutes, report it in Discord

I can't sign in

  1. 1Make sure you're signing in with your Kick account
  2. 2Clear your browser cache and cookies, then try again
  3. 3Try a different browser or disable browser extensions
  4. 4If using a VPN, try disabling it temporarily

My points are missing

  1. 1Check your profile page to see your current point balances
  2. 2Review your recent transactions — points may have been spent on raffles or store items
  3. 3If you recently linked a new account, points may take a sync cycle to appear
  4. 4Contact support in Discord with your username for manual investigation

I won a giveaway but didn't receive my prize

  1. 1Check the giveaway details page to confirm you're listed as a winner
  2. 2Prizes may take 24-48 hours to be distributed
  3. 3Ensure your profile information is complete and up to date
  4. 4Reach out in Discord with the giveaway ID for status updates

Still have questions? Check out our comprehensive FAQ.

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